Returns and complaints

Here you can see how to return a product – either because you are withdrawing from the purchase or because the product is defective.

Contact us first

Please write to us before you send anything back. That way we can give you the right return address and handle your case faster.

Email: info@420motorsport.com
Phone: +45 23 11 11 88

Always include your order number.

If you withdraw from the purchase

You have a 14-day right of withdrawal. Read the rules on the Right of withdrawal page.

1. Notify us within 14 days of receiving the product. You are welcome to use the withdrawal form.
2. Send the product back no later than 14 days after notifying us.
3. Enclose a copy of the invoice or your order number in the parcel.
4. Pack the product well, preferably in its original packaging.

You pay the return shipping yourself.

If the product is defective (complaint)

You have a 2-year right to complain about defects. Read more in Terms and conditions, section 9.

1. Contact us and describe the fault: what is wrong, and how did the fault occur?
2. Please send photos or a video showing the fault. This makes it easier for us to help.
3. We will agree with you on how the product is to be returned.

Once we have received the product, we will examine it. If the complaint is justified, we will repair or replace the product, or you will get your money back – depending on the situation.

If the complaint is justified, we pay reasonable shipping costs. Keep the receipt for the shipment.

Tip for fitted parts: If the fault occurred after fitting, please describe the setup (e.g. pressures, measured values, other parts). This helps us find the cause quickly.

This also applies to products shipped from our warehouse in the USA: they must be sent to us in Denmark, not to the USA.

Exchanges

If you would like to exchange a product for another one, say so in your message and preferably include a link to the product you would like instead.

Return address

Qualitec ApS (420motorsport)
Herningvej 95
6950 Ringkøbing
Denmark

All returns must be sent to this address, including from customers in other countries and for products shipped from the USA.

Send the parcel directly to the address – not to a parcel shop. If the parcel is sent to a parcel shop so that we have to collect it ourselves, we charge a fee of 150 DKK for the collection.

We do not accept parcels sent cash on delivery.

How long does it take?

We process returns within approx. 7 days of receiving them.

If you withdraw from a purchase, we will refund you no later than 14 days after receiving your notice – however, we may wait until we have received the product or proof that it has been sent.

More help

You can read more about the right of withdrawal and complaints at forbrug.dk.